FAQ

Questions relating to our web site

  • 1. How can I book shore excursion or custom tour here?

    Book St. Petersburg shore excursion now!

    To book a shore excursion in St. Petersburg and other Baltic ports simply select your ship name and the start date of your cruise (embarkation date) under the "Shore excursions. St. Petersburg and Baltic ports" tab (see the left column on the web site) , and click "Search." You can choose between group and private tour, or you can construct your own itinerary ("Build your tour").

     

    Download "7 steps to book a shore excursion through Tour De Force web site" (PDF)

     

     

    Book a tour in St. Petersburg or Moscow now!

     

    To book a custom tour in St. Petersburg and Moscow choose the number of people and tour start date under the "Custom Tours in Moscow and St. Petersburg" tab (see the left column on the web site), and click "Search." You can choose between standard tours in St. Petersburg and Moscow, or construct your own itinerary ("Build your tour").

    Book your tour and pay on-line with VISA or Master Card.

     

  • 2. What is “Save Itinerary”?

    You can save your itinerary at the booking stage and continue the booking process later on at your convenience. Your saved itinerary is available at your account page the next time your log in.

  • 3. How could I split my payment among my group?

    You can split payment among members of your party. Book a tour and send payment invitations to other members from your travelers list.

    To send a payments invitation click a Send Invitation in your account, enter e-mails and set up a protection password. Your fellow travelers will receive payment invitations with a special link.

    To make payment select travelers your wish to pay for at the booking stage and choose preferred payment type.

  • 4. Why do you need my personal details?

    In accordance with Russian law, in order to arrange your non-visa visit we need to forward your personal details to the appropriate immigration officers.

    We guarantee that your personal information will not be forwarded to any third party without your consent

  • 5. Is my credit card number safe?

    We use the Secure Sockets Layer supported by popular browsers. SSL encodes your personal information so that it is available only to you. 

  • 6. Is it safe to buy online though Tour de Force?

    All your transactions at our web site are protected by powerful Secure Sockets Layer (SSL) encryption technology supported by all popular browsers.

    SSL encrypts your personal details and credit card number before they are transmitted over the Internet.

    SSL safe connection and secure transaction technology has effectively protected all our guests who purchased online since we launched.

  • 7. Why do you need my phone number?

    We ask you for your contact number because we need to be able to contact you in case of emergency. Please provide a phone number which will be accessible during your trip. Be sure to state your country and city codes.

    We guarantee that your personal information will not be forwarded to any party.

  • 8. Where can I book ballet or folk show?

    We offer various evening programs including the best ballet and opera performances as well as folk shows and boat trips. To check what is on proceed to the "Customize Your Tour" step during the online booking procedure or click "Book Extra Options" when viewing your tour details at our web site.